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JPG Avatar's not working?

Started By:
Strathkin, Wed 01 Nov, 2017 8:47 PM
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  1. Federation Citizen
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    #1
    I have an JPG Avatar selected that was uploaded. It's 270x270 and smaller than 1.23 mb yet it does not seem to display? I noticed some animated GIF files work... I haven't tried PNG yet.
  2. Federation Citizen
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    #2
    270x270 JPG that is 98.5kb that did not work yet according to documentation it should. I also tried a JPG 175.x175 (60.7kb) as well as another 242x242 (46.7kb) and when I select to upload them - in the option where it should display my avatar on the preview image it simply shows a tiny 'x' mark like either the upload didn't work or it isn't displaying correctly.

    I've noticed when viewing the FORUMS I'm seeing many blank avatar images also not showing up besides people's names as I look down the list. I suspect or realized most of the ones I do see are mostly animated GIF files but there are a few non animated images that are showing but perhaps those are PNG files? I'll have to try a PNG file and see if that works... but there more limited as 123.5kb isn't a lot for a 270x270 file for a non compressed PNG although the one I image I did see had like a Starfleet logo that someone used so it was but a single color.

    I will try a simple single color PNG Starfleet logo or modify another image to fit the file size within Photoshop and hopefully report back more details here.

    - - - Updated - - -

    No even when I upload a PNG file 242x242 (83.1kb) all that is displayed is a tiny computer icon with an X within the screen, that then says Custom Avatar. So possibly it a problem with the upload or where the saved image is stored?
  3. Infinity

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    #3
     –  Last edited by Infinity; Thu 02 Nov, 2017 7:57 AM.
    I've just updated my avatar, the original image was a .jpg and it worked with no issues.

    Could you see my avatar before Strathkin? It was an animated gif of a cat.

    As for other peoples avatars, if they haven't got one you should see the image below as the default one.

    unknown thumbnail

    It definitely shouldn't be blank.
  4. Gaming Specialist

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    #4
    It sounds like something is blocking the avatars on your browser, Strathkin. What browser are you using, and are you using any plugins for it?

    Also try to hold Control and press F5, which should force-download all assets again for a web page from the server.
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  5. Federation Citizen
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    #5
     –  Last edited by Strathkin; Thu 02 Nov, 2017 11:14 AM.
    CNTR F5 does not work to update the image on the left. I'm not using very many add-on plugins or that many (which sadly most you can't uninstall only disable - but a few are mostly related to Office or Adobe PDF. The only two disabled ones are for Skype which I don't even use.

    I'm using IE 11.1770.14393.0 and this issue started maybe a month or two ago.

    I see the UFP logo you placed in the message above, yet it doesn't show as my avatar on the left. For year's I never had any problem viewing them - so any help be greatly appreciated. Infinity I don't see your new image or avatar- but I do see the animated gifs Bedders has or Jonathan F-G for their avatars.

    So I'm not sure why an animated GIF or GIF displays with no issues, yet JPG don't as avatar icons, as I'm seeing all other images elsewhere which likely contain JPG files? Redface
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    #6
    The first thing I'd do is download another browser (say, Firefox) that you haven't used before, and see if it loads on that. If so you know the problem is with Internet Explorer.
    If not, I'd try and right-click on the image/cross, and check the URL that it's being served from. Do this for a couple of them to compare and see if there's a pattern of where they're being hosted.

    Once you have this information you can have a look to see if it's being filtered by any antivirus protection on your computer, or if your ISP or router is blocking it anywhere.

    Let us know how you get on Smile
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  7. Infinity

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    #7
    Hi there Strathkin,

    Bedders and I have tested this ourselves using Internet Explorer 11, we can indeed confirm that this is affecting us as well. I was curious and checked the image path, it does go to a dead image which is quite peculiar!

    Using another browser does fix the issue but I'm sure our lovely engineers will find out why this is happening!
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    #8
    For some reason I usually have small issues with IE and this site. All minor, like formatting or some of the above mentioned graphic issues.

    As such, long ago, I switched to using Firefox for this site. Since then, I haven't had any noticeable issues. I suspect it may have to do something with IE's Active X or whatever new Flash or macromedia alternative.
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  8. Federation Citizen
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    #9
    Perhaps it's the Universe trying to tell me I need to find an adorably cute animated GIF like Silynn, Bedders, or Infinity have... or something denoting strength of character like Jonathan F-G. People love their animated GIF files.

    So the search begin until Engineer's find out what's possibly causing IE to do this - it never used to be an issue.
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    #10
    Perhaps it's the Universe trying to tell me I need to find an adorably cute animated GIF like Silynn, Bedders, or Infinity have... or something denoting strength of character like Jonathan F-G. People love their animated GIF files.

    So the search begin until Engineer's find out what's possibly causing IE to do this - it never used to be an issue.
    I use this website to easily resize GIFs to fit site standards: https://ezgif.com/resize
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    #11
  10. Federation Citizen
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    #12
    Thank you. Yes it is once again displaying JPG files without any issue. Please say 'Thank You' to Jordon who is very technically capable and does a great job maintaining the website. We sometimes don't thank him enough for all the hard work he's done creating and maintaining the site. Live Long and Prosper