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SFA Community Survey Results - December 2017

Started By:
T'Tan, Thu 21 Dec, 2017 8:14 PM
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    #1
     –  Last edited by Infinity; Thu 21 Dec, 2017 8:27 PM.
    sfa banner 2017

    Greetings,

    Please let us present the results, feedback and responses of the recent Community Survey for Starfleet Academy.
    Thank you everyone giving us feedback and assessing our work favourably. It is highly appreciated.


    SFA SURVEY RESULTS

    SEPT 2017 APPROVAL: 100%
    DEC 2017 APPROVAL: 99%(-1%)

    DEPARTMENT REVIEW:
    NOT REQUIRED


    SURVEY FEEDBACK

    A good team of people who work together well and things generally seem to be running smoothly.
    Petrarch We do indeed have a solid team here at SFA, the hard work of everyone keeps the ship at warp and makes the Academy what it is today.

    T'Tan We have a hard working team with a good interpersonal chemistry. Day-to-day operations are running on a highly efficient level at the moment thanks to every single member of SFA.

    PETRARCH IS A NEEEEERD!!!!!!!!
    Petrarch I believe I know who this is and yes, I am a nerd (I've been called worse!) and you too are a NEEEEERD!!!!!!!! Smile

    T'Tan This seems to be a logical assessment. Aren't we all?

    Looks smooth from the outside.
    Petrarch Things are going pretty smoothly in the Academy campus right now with our existing operations. While we've unfortunately had to shelve a project we were recently working on, we're having a look at some previously proposed ideas right now and we've got a few new ideas too that will be announced in due course, so stay tuned!

    T'Tan Our engines are well oiled, but there is always room for improvements. As Petrarch said, there are a few exciting things to come. With our existing operations on track we hope to be able to focus a little more on the long-term projects next year to carry out the visions of improving member engagement and experience.

    Starfleet Academy is TOTES MAGOTES AWESOME!!!
    Petrarch TOTALLY RADICAL DUDES! We're glad you've enjoyed our facilities and like our team!

    T'Tan Indeed.

    Haven't been in long enough to have an opinion.
    Petrarch We were all new at one point or another, but pull up a chair, get to know us and the community and I'm sure you'll enjoy your time with the UFP.

    T'Tan Welcome to the UFP! You hopefully felt the welcoming and helpful atmosphere of the UFP right from the beginning. Everyone started as a new face at some point and hopefully you will have fun within the community as soon as you got to know a few people a little better. We are looking forward to your opinion the next time.

    New Member Sessions are a great idea, and allow everyone to come together and get to know each other better. I think that these should be run more regularly. - 7
    Petrarch Cheers! The NMWS was an old aspect of the Academy that was revived by us back in September 2017, with T'Tan taking the first re-launched event and myself taking the second event in December. We've had good feedback with these and we're glad that people are enjoying them and finding them useful. The current plan is that sessions will be run on each UFPAC Weekend as part of the events schedule going forward as the minimum target.

    T'Tan Thank you, we are glad you like the idea! We also have to thank all the CL6 and CL5 members that showed up in the last NMWS to introduce their departments and divisions as well as every other member showing up and made our new members feel welcome and at home. As Petrarch said, the current plan is to have it at least on each UFPAC Weekend. Perhaps we will increase frequency at some point. Maybe there will be additional similar formats hosted by SFA in the future.

    Turn-around for applicants is fast and that is impressive!
    Petrarch Cheers! We aim to be as speedy as possible to help people get settled in, find their feet and join in the fun. I also must give credit to the CL6 Members as part of this process, as they're the folks responsible for the activation of an applicant's forum account, with the Academy being the first point of contact following on from that.

    T'Tan There is only one chance for a first impression and I believe the welcoming process is working very smoothly. Cheers to CL6, our RSO team and all the other community members that welcome our new Cadets almost instantly!

    I learn things
    Petrarch That's all part of our job and it's also a 2 way street. The Academy staff also learn from the members and our doors are always open if anyone needs anything.

    T'Tan Well said, Petrarch. We need the feedback from everyone to improve our systems and gladly help. If you need any assistance or have an idea just contact us, no matter if you are new to the community or an old face.

    I only come here one month in a year! Ho! Ho! Ho!
    Petrarch Merry Christmas! If you look in the Academy replicator, you may just find some milk and cookies. Hi! Hi! Hi!
    T'Tan Please, help yourself! But there is no cake, sorry. Merry Christmas, old man.

    New members get processed. Not all make the effort to be apart of the community, which isn't the SFA's fault. In fact, they continue to do a good job trying to make the new member welcome and comfortable.
    Petrarch Thank you. It's part of our job to roll out the welcome mat to make people feel at home and we always make sure that new members are aware that they are free to call upon us at any time for any reason. There are those as you say, who sign up and are never seen or heard from again which is unfortunate, just as there are also members who become active but choose not to contact their RSO for whichever reason and indeed those who do get in touch with the Academy and chat with us. The doors are open to all and we're always willing to help anyone as best we can.

    T'Tan Thank you for your kind words. Our job is to offer as much or as little assistance someone could need and create a welcoming atmosphere. Of course, not everyone takes or needs this opportunity, which is fine as well. Just be sure that the Academy staff is here for you if you need anything. Every new member counts and there will be always those who make our job as rewarding as it is.
    TTan
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