communications relay login

Cannot login to STO

Started By:
Scarlett, Sun 25 Jul, 2021 3:17 PM
Views:
5104
Replies:
13
    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Thu 01 Apr, 2021 7:46 PM

      0.32% have received this achievement

    • Captain
      Uncommon (25 Points)

      Ascend the ranks to reach the Captains chair

      Unlocked Sat 28 Sep, 2019 9:12 PM

      0.67% have received this achievement

    • Paragon of Duty
      Uncommon (25 Points)

      Sign three roll calls in a row

      Unlocked Thu 01 Mar, 2018 2:01 AM

      9.77% have received this achievement

    • Tour of Duty
      Uncommon (25 Points)

      RSVP to ten events via the Events System

      Unlocked Thu 11 Jan, 2018 8:03 PM

      1.31% have received this achievement

    • Dean’s List
      Uncommon (25 Points)

      Pass all three Academy exams

      Unlocked Tue 10 Oct, 2017 8:02 PM

      3.99% have received this achievement

    • Firestarter
      Common (10 Points)

      Start a new forum topic

      Grandfathered

      41.18% have received this achievement

    ACHV. Points
    540
    Join Date
    Sep 15 2017
    Posts
    2,231
    Location
    Agrama Sector
    0
    • Users who disliked
    • None
    0
    • Users who liked
    • None
    Reply With QuoteQuote
    #1
    So, I thought to come here before going to Cryptic Support: I can't login to STO.

    I use the client launcher and after the "Launch" button, the screen is black and the cursor is just a spinning circle. I have to use the Task Manager to close the program to do anything else.

    Thoughts, tips, ideas for resolution?
  1. Global Moderator

    • Highly Decorated
      Very Rare (100 Points)

      Receive every medal the UFP has to offer

      Unlocked Sat 14 Oct, 2023 3:00 PM

      0.18% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Fri 03 Apr, 2020 6:00 PM

      0.54% have received this achievement

    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Fri 01 Apr, 2022 12:10 PM

      0.32% have received this achievement

    • Vice Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Vice Admiral

      Unlocked Sat 14 Oct, 2023 2:59 PM

      0.27% have received this achievement

    • To Boldly Go On and On
      Rare (50 Points)

      Reach one-thousand posts on the forums

      Unlocked Fri 11 Dec, 2020 7:00 PM

      0.71% have received this achievement

    • The Mad House
      Common (10 Points)

      Be a member of the Holodeck

      Unlocked Tue 05 Jun, 2018 10:00 PM

      13.01% have received this achievement

    ACHV. Points
    915
    Reputation
    10
    Join Date
    Jun 05 2018
    Posts
    2,107
    Location
    Australia
    0
    • Users who disliked
    • None
    1
    • Users who liked
    • Scarlett
    Reply With QuoteQuote
    #2
    happens to me sometimes, though if I leave it alone, it works after a bit like nothing happened.

    other than a reinstall, not sure what else to suggest.



    on the silly side of things: NUUUUU! How dare it keep Scarlett from the Excelsior!
    Heyallo
    Heyallo Medals
    "What good is a rule if you're not willing to die for it...? Or break it."
    Capt. Christopher Pike
  2. Quartermaster

    • Commendation
      Commendation (150 Points)

      Awarded during the UFP Award Ceremony to those who go above and beyond for the community

      Unlocked Sat 25 Mar, 2023 10:30 PM

      0.22% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Sat 20 Feb, 2021 11:02 PM

      0.54% have received this achievement

    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Thu 01 Apr, 2021 2:04 PM

      0.32% have received this achievement

    • To Boldly Go On and On
      Rare (50 Points)

      Reach one-thousand posts on the forums

      Unlocked Wed 02 Feb, 2022 3:03 AM

      0.71% have received this achievement

    • Rear Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Rear Admiral

      Unlocked Sat 24 Sep, 2022 8:37 PM

      0.46% have received this achievement

    • Aspiring Author
      Uncommon (25 Points)

      Participate in a Short Story Competition

      Unlocked Tue 29 Dec, 2020 5:16 PM

      0.12% have received this achievement

    ACHV. Points
    850
    Reputation
    10
    Join Date
    Dec 20 2016
    Posts
    2,222
    Location
    Illinois, USA
    Pronouns
    He/Him
    0
    • Users who disliked
    • None
    1
    • Users who liked
    • Scarlett
    Reply With QuoteQuote
    #3
    You might give the "Force Verify" option on the launcher a try. Might be a corrupt file causing it. There is also the safe mode option in case it is a setting issue. If neither of those do the trick, might check for updates on your hardware drivers or give a full uninstall/reboot/reinstall a try.
    darthnovawave Darthnovawave Medals
  3. Global Moderator

    • Pillar of the Community
      Very Rare (100 Points)

      Be a registered user for 10 years

      Unlocked Wed 04 Oct, 2023 10:07 AM

      34.22% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Fri 13 Nov, 2020 11:07 AM

      0.54% have received this achievement

    • To Boldly Go On and On
      Rare (50 Points)

      Reach one-thousand posts on the forums

      Unlocked Mon 29 Apr, 2019 8:00 PM

      0.71% have received this achievement

    • Rear Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Rear Admiral

      Unlocked Sat 30 Dec, 2023 10:09 PM

      0.46% have received this achievement

    • Well Respected
      Uncommon (25 Points)

      Reach reputation tier 6

      Unlocked Mon 03 Dec, 2018 11:01 PM

      0.70% have received this achievement

    • FAB-ulous
      Common (10 Points)

      Be a member of the Federation Administrative Bureau

      Unlocked Wed 07 Apr, 2021 10:00 PM

      0.35% have received this achievement

    ACHV. Points
    780
    Reputation
    10
    Join Date
    Oct 03 2013
    Posts
    2,521
    Location
    Gamma Quadrant, Sector 4
    Pronouns
    He/Him
    0
    • Users who disliked
    • None
    1
    • Users who liked
    • Scarlett
    Reply With QuoteQuote
    #4
    This has been happening to a lot of people for months now; seen it mentioned on Reddit a lot of times.

    Sometimes the game just freezes at a black screen when starting meaning you need to use Task Manager to close it down, or in some cases reboot/log out on your PC.
    Starting up the second time seems to work with issues though.

    Drives me mad and they seem to have no interest in fixing it.
    SulMatuul
    SulMatuul Medals
  4. Star Trek Online Executive Officer

    • Highly Decorated
      Very Rare (100 Points)

      Receive every medal the UFP has to offer

      Unlocked Sat 25 Sep, 2021 9:00 PM

      0.18% have received this achievement

    • At the Helm
      Rare (50 Points)

      Be Head of Starfleet Operations

      Unlocked Tue 08 Dec, 2020 3:00 PM

      0.07% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Sat 20 Feb, 2021 10:00 PM

      0.54% have received this achievement

    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Thu 01 Apr, 2021 11:19 AM

      0.32% have received this achievement

    • Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Admiral

      Unlocked Sat 26 Mar, 2022 9:49 PM

      0.22% have received this achievement

    • Two Factored
      Uncommon (25 Points)

      Enabled Two Factor Authentication

      Unlocked Sun 24 Oct, 2021 2:59 PM

      0.60% have received this achievement

    ACHV. Points
    1230
    Reputation
    10
    Join Date
    May 07 2012
    Posts
    3,486
    Location
    Liverpool UK
    0
    • Users who disliked
    • None
    1
    • Users who liked
    • Scarlett
    Reply With QuoteQuote
    #5
    Happened on occasion to myself have found that launching the game twice and attempting to load into both will load one over the other letting you close the other in task manager.
    Jestersmith

    Jestersmith Medals
  5. Star Trek Online Commanding Officer

    • Commendation
      Commendation (150 Points)

      Awarded during the UFP Award Ceremony to those who go above and beyond for the community

      Unlocked Sat 19 Dec, 2020 10:23 PM

      0.22% have received this achievement

    • Highly Decorated
      Very Rare (100 Points)

      Receive every medal the UFP has to offer

      Unlocked Sat 22 Dec, 2018 11:00 PM

      0.18% have received this achievement

    • Head of the House
      Rare (50 Points)

      Be Head of the House of Kular

      Unlocked Wed 09 Jan, 2019 1:01 PM

      0.05% have received this achievement

    • Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Admiral

      Unlocked Sat 26 Sep, 2020 8:59 PM

      0.22% have received this achievement

    • First Officer
      Uncommon (25 Points)

      Be House of Kular Executive Officer

      Grandfathered

      0.05% have received this achievement

    • Eternal Servitude!
      Uncommon (25 Points)

      Be a registered user for five years

      Unlocked Sun 12 Feb, 2017 6:04 AM

      74.94% have received this achievement

    ACHV. Points
    1290
    Reputation
    10
    Join Date
    Feb 12 2012
    Posts
    1,593
    Location
    Wales
    0
    • Users who disliked
    • None
    1
    • Users who liked
    • Scarlett
    Reply With QuoteQuote
    #6
    I have had to do a complete uninstall and reinstall to fix this myself. its only happened once in 12 years but still quite annoying
    Novalance
    Novalance Medals
  6. Bronze Contributor

    • Commendation
      Commendation (150 Points)

      Awarded during the UFP Award Ceremony to those who go above and beyond for the community

      Unlocked Sat 26 Mar, 2022 10:20 PM

      0.22% have received this achievement

    • Highly Decorated
      Very Rare (100 Points)

      Receive every medal the UFP has to offer

      Unlocked Sat 26 Mar, 2022 10:01 PM

      0.18% have received this achievement

    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Fri 01 Apr, 2022 4:32 PM

      0.32% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Sun 06 Mar, 2022 6:01 AM

      0.54% have received this achievement

    • Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Admiral

      Unlocked Sat 25 Mar, 2023 10:09 PM

      0.22% have received this achievement

    • To Boldly Go On and On
      Rare (50 Points)

      Reach one-thousand posts on the forums

      Unlocked Fri 09 Apr, 2021 11:05 PM

      0.71% have received this achievement

    ACHV. Points
    1195
    Reputation
    10
    Join Date
    Mar 31 2019
    Posts
    2,045
    Location
    Athens, Greece
    0
    • Users who disliked
    • None
    0
    • Users who liked
    • None
    Reply With QuoteQuote
    #7
    This is something that I had experienced with the Arc launcher. Now I run the game using Steam, and never encountered it again.
    Miles
    Miles Medals
    • Paragon of Duty
      Uncommon (25 Points)

      Sign three roll calls in a row

      Unlocked Tue 01 Dec, 2020 3:04 AM

      9.77% have received this achievement

    • Reliable Officer
      Common (10 Points)

      Sign roll call

      Unlocked Mon 01 Jun, 2020 1:02 AM

      13.90% have received this achievement

    • Exemplary Officer
      Common (10 Points)

      Sign two roll calls in a row

      Unlocked Fri 04 Sep, 2020 4:02 AM

      10.73% have received this achievement

    • Live Long and Prosper
      Common (10 Points)

      Be a registered user for one year

      Unlocked Wed 03 Feb, 2021 2:01 AM

      96.41% have received this achievement

    • Part of the Furniture
      Common (10 Points)

      Be a registered user for two years

      Unlocked Thu 03 Feb, 2022 8:04 AM

      95.22% have received this achievement

    • Becoming a Redshirt
      Common (10 Points)

      Earn your first respect points

      Unlocked Tue 04 Feb, 2020 12:08 AM

      12.94% have received this achievement

    ACHV. Points
    145
    Reputation
    0
    Join Date
    Feb 03 2020
    Posts
    19
    Location
    US - East Coast
    0
    • Users who disliked
    • None
    0
    • Users who liked
    • None
    Reply With QuoteQuote
    #8
    Don’t mean to revive an old thread like this, but I cannot login to the game for the life of me currently.
  7. Quartermaster

    • Commendation
      Commendation (150 Points)

      Awarded during the UFP Award Ceremony to those who go above and beyond for the community

      Unlocked Sat 25 Mar, 2023 10:30 PM

      0.22% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Sat 20 Feb, 2021 11:02 PM

      0.54% have received this achievement

    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Thu 01 Apr, 2021 2:04 PM

      0.32% have received this achievement

    • To Boldly Go On and On
      Rare (50 Points)

      Reach one-thousand posts on the forums

      Unlocked Wed 02 Feb, 2022 3:03 AM

      0.71% have received this achievement

    • Rear Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Rear Admiral

      Unlocked Sat 24 Sep, 2022 8:37 PM

      0.46% have received this achievement

    • Aspiring Author
      Uncommon (25 Points)

      Participate in a Short Story Competition

      Unlocked Tue 29 Dec, 2020 5:16 PM

      0.12% have received this achievement

    ACHV. Points
    850
    Reputation
    10
    Join Date
    Dec 20 2016
    Posts
    2,222
    Location
    Illinois, USA
    Pronouns
    He/Him
    0
    • Users who disliked
    • None
    0
    • Users who liked
    • None
    Reply With QuoteQuote
    #9
    Don’t mean to revive an old thread like this, but I cannot login to the game for the life of me currently.
    If you use steam, there is a known issue today. If you use the game launcher exe file directly in the install folder, it bypasses the Steam login token process and you can get in that way.
    darthnovawave Darthnovawave Medals
  8. Gold Contributor

    • Pillar of the Community
      Very Rare (100 Points)

      Be a registered user for 10 years

      Unlocked Mon 15 Feb, 2021 8:00 AM

      34.22% have received this achievement

    • Commodore
      Rare (50 Points)

      Receive a promotion to the rank of Commodore

      Unlocked Sat 28 Sep, 2019 9:14 PM

      0.48% have received this achievement

    • Stepping Forward
      Uncommon (25 Points)

      Going from Clearance Level 3 to Clearance Level 4

      Unlocked Sat 29 Sep, 2018 1:28 PM

      1.91% have received this achievement

    • Well Respected
      Uncommon (25 Points)

      Reach reputation tier 6

      Unlocked Wed 16 Sep, 2015 8:03 PM

      0.70% have received this achievement

    • Aspiring Author
      Uncommon (25 Points)

      Participate in a Short Story Competition

      Unlocked Thu 12 May, 2016 8:04 PM

      0.12% have received this achievement

    • Spirit of Generosity
      Common (10 Points)

      Donate between £25 or more to the UFP

      Unlocked Sat 23 Nov, 2019 1:27 PM

      0.91% have received this achievement

    ACHV. Points
    1235
    Reputation
    10
    Join Date
    Feb 15 2011
    Posts
    5,458
    Location
    Bowman, Georgia
    0
    • Users who disliked
    • None
    0
    • Users who liked
    • None
    Reply With QuoteQuote
    #10
    Had that problem yesterday on Steam... had to reinstall.
    Stormy
    Stormy Medals
    What I really need is a cupholder and a couple of Advil.-Quincy Taggart
    • Commendation
      Commendation (150 Points)

      Awarded during the UFP Award Ceremony to those who go above and beyond for the community

      Unlocked Sat 24 Sep, 2022 9:24 PM

      0.22% have received this achievement

    • ...and On and On
      Very Rare (100 Points)

      Reach five-thousand posts on the forums

      Unlocked Tue 14 Jun, 2022 8:00 PM

      0.08% have received this achievement

    • Highly Decorated
      Very Rare (100 Points)

      Receive every medal the UFP has to offer

      Unlocked Sat 21 Dec, 2019 10:00 PM

      0.18% have received this achievement

    • Academy Dean
      Rare (50 Points)

      Be Head of Starfleet Academy

      Unlocked Fri 18 May, 2018 6:03 PM

      0.08% have received this achievement

    • Admiral Council
      Rare (50 Points)

      Join the Federation Executive Office

      Unlocked Sun 02 Dec, 2018 3:00 PM

      0.06% have received this achievement

    • Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Admiral

      Unlocked Sat 28 Sep, 2019 9:08 PM

      0.22% have received this achievement

    ACHV. Points
    1625
    Reputation
    10
    Join Date
    May 25 2017
    Posts
    5,729
    Location
    United Kingdom
    0
    • Users who disliked
    • None
    0
    • Users who liked
    • None
    Reply With QuoteQuote
    #11
    Mine's busted and the bypass isn't working either, but I finished the event yesterday so I'm just taking a few days off until they fix it.
    Petrarch
    Petrarch Medals
  9. Global Moderator

    • Highly Decorated
      Very Rare (100 Points)

      Receive every medal the UFP has to offer

      Unlocked Sat 14 Oct, 2023 3:00 PM

      0.18% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Fri 03 Apr, 2020 6:00 PM

      0.54% have received this achievement

    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Fri 01 Apr, 2022 12:10 PM

      0.32% have received this achievement

    • Vice Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Vice Admiral

      Unlocked Sat 14 Oct, 2023 2:59 PM

      0.27% have received this achievement

    • To Boldly Go On and On
      Rare (50 Points)

      Reach one-thousand posts on the forums

      Unlocked Fri 11 Dec, 2020 7:00 PM

      0.71% have received this achievement

    • The Mad House
      Common (10 Points)

      Be a member of the Holodeck

      Unlocked Tue 05 Jun, 2018 10:00 PM

      13.01% have received this achievement

    ACHV. Points
    915
    Reputation
    10
    Join Date
    Jun 05 2018
    Posts
    2,107
    Location
    Australia
    0
    • Users who disliked
    • None
    0
    • Users who liked
    • None
    Reply With QuoteQuote
    #12
    I got in bypassing steam
    Heyallo
    Heyallo Medals
    "What good is a rule if you're not willing to die for it...? Or break it."
    Capt. Christopher Pike
  10. Star Trek Online Executive Officer

    • Highly Decorated
      Very Rare (100 Points)

      Receive every medal the UFP has to offer

      Unlocked Sat 25 Sep, 2021 9:00 PM

      0.18% have received this achievement

    • At the Helm
      Rare (50 Points)

      Be Head of Starfleet Operations

      Unlocked Tue 08 Dec, 2020 3:00 PM

      0.07% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Sat 20 Feb, 2021 10:00 PM

      0.54% have received this achievement

    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Thu 01 Apr, 2021 11:19 AM

      0.32% have received this achievement

    • Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Admiral

      Unlocked Sat 26 Mar, 2022 9:49 PM

      0.22% have received this achievement

    • Two Factored
      Uncommon (25 Points)

      Enabled Two Factor Authentication

      Unlocked Sun 24 Oct, 2021 2:59 PM

      0.60% have received this achievement

    ACHV. Points
    1230
    Reputation
    10
    Join Date
    May 07 2012
    Posts
    3,486
    Location
    Liverpool UK
    0
    • Users who disliked
    • None
    1
    • Users who liked
    • darthnovawave
    Reply With QuoteQuote
    #13
    Jestersmith

    Jestersmith Medals
  11. Global Moderator

    • Highly Decorated
      Very Rare (100 Points)

      Receive every medal the UFP has to offer

      Unlocked Sat 14 Oct, 2023 3:00 PM

      0.18% have received this achievement

    • Dedicated
      Rare (50 Points)

      Volunteer for 1+ year

      Unlocked Fri 03 Apr, 2020 6:00 PM

      0.54% have received this achievement

    • The Fool
      Rare (50 Points)

      Got pranked on April 1st

      Unlocked Fri 01 Apr, 2022 12:10 PM

      0.32% have received this achievement

    • Vice Admiral
      Rare (50 Points)

      Receive a promotion to the rank of Vice Admiral

      Unlocked Sat 14 Oct, 2023 2:59 PM

      0.27% have received this achievement

    • To Boldly Go On and On
      Rare (50 Points)

      Reach one-thousand posts on the forums

      Unlocked Fri 11 Dec, 2020 7:00 PM

      0.71% have received this achievement

    • The Mad House
      Common (10 Points)

      Be a member of the Holodeck

      Unlocked Tue 05 Jun, 2018 10:00 PM

      13.01% have received this achievement

    ACHV. Points
    915
    Reputation
    10
    Join Date
    Jun 05 2018
    Posts
    2,107
    Location
    Australia
    0
    • Users who disliked
    • None
    0
    • Users who liked
    • None
    Reply With QuoteQuote
    #14
    oh please oh please extend by two days. I mean, I can still get in, but 2 days would mean event campaign completion for meeeee hehehe
    Heyallo
    Heyallo Medals
    "What good is a rule if you're not willing to die for it...? Or break it."
    Capt. Christopher Pike