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GOG Updates Refund Policy

The update to the GOG refund policy has been annouced, looking to be more consumer friendly.

By Three of Seven Fri 28 Feb, 2020 8:30 PM
GOG, previously under the name Good Old Games, they a company known for briging old games back to life, championing indie games, and their perant company, CD Projekt are known for the Witcher series, as well as the upcoming Cyberpunk game. They have also been known for favouring DRM free releases.

In keeping with the image of being consumer friendly, with regards to their DRM stance, an email went round about their updated refund policy, to those who are subscribed to getting emails from them. In the email, they stated the following sums up the policy in one sentance. "starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it."

They do also have an FAQ for this updated policy, which you can read here, they do give themselves some room in this policy if users start abusing the system, so there is room for refunds to be refused.

For the most part, this system seems fair, and fits into the view of being more consumer focused. What are your thoughts on this policy? Have you ever refunded a digital game?

WRITTEN & EDITED BY Three of Seven -
Fri 28 Feb, 2020 10:34 PM
I remember Rust saying at first that they didn't want to launch on Steam due to the fact that so many people of that particular game wanted refunds after playing. I haven't ever gotten a refund for a game. It's like Chinese food, if you try something new and don't like it, you pick out the pieces you do, and just don't order it again.
Sat 29 Feb, 2020 9:13 AM
Thanks for this very good article, Three of Seven! Smile

I also got this email because I own a GOG account. I like this shop very much due to the fact that you can play the old gems of the past again - even on a new PC system. So I was very happy to see that they offer titles like LucasArts' "Indiana Jones and the Last Crusade" or "Indiana Jones and the Fate of Atlantis". You can even buy "X-Wing", "TIE Fighter" and many, many other games I played when I was a kid.

Their new refund policy is very fair in my opinion. You buy a game, test it, don't like or enjoy it and give it back. Fair! Or: You buy a game, want to test it, it does not want to run or crashes all the time, you give it back. Fair! So this policy is nice and customer friendly, but...

...unfortunately it also can be abused: You buy a game, play it, beat it within 30 days, give it back. Not fair! I hope GOG will really have an eye on this as it's stated in their topic or rule No. 7:
How often can I refund my games? Is there some sort of limit?
We trust that you're making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn't work as you expected.
This is why there are no limits but instead, we reserve the right to refuse refunds in individual cases.
Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead. Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

Well, have I ever refunded a digital copy?
Yes, I have done this on Steam. I bought the game "No Man's Sky", but unfortunately I was not able to make it run - at all! I tried everything, read hundreds of posts on various boards, but... nothing. So I had to give it back.
Tue 03 Mar, 2020 3:40 PM
An very interesting article, Seven😊