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Posted Fri 10 Jun, 2011 9:37 AM
General Support
Problem Title Re-taking an Academy Course
Description of the Problem Good morning,
I have recently been given a code to re-take the Command Course in the Academy however I cannot seem to re-enroll on the course.
If I search for the course I am just taken back into the failed course which advises I am not entitled to another go at this.
Do I need to remove the course some how?
Thank you in advance.
Kind regards,
Andy
Confirmation Yes
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Posted Fri 10 Jun, 2011 11:12 AM
I think you may have to wait a few days for the academy to reset your results from your previous test before you can take another.
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Posted Fri 10 Jun, 2011 2:25 PM
Hi Seeker,
Thanks for getting back to me. Is this something I have to speak to someone directly about or does this happen automatically?
I was given a new code to use but cannot use it as yet it seems.
Thanks in advance.
Kind regards,
Andy
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Posted Fri 10 Jun, 2011 3:01 PM
I will try and find out for you Andy
Here is the re-take policy.
When you log into moodle, you should be able to select the Command course and then in the top left of the screen, the course name should be there which is a hyperlink. Press that and it takes you to the enroll screen.
Hope that helps.
G
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Posted Mon 13 Jun, 2011 6:43 AM
Hi Grace,
Thanks for getting back to me. When I log into Moodle and click the Command Course I am just taken straight into the screen with the course material and the course exam. If I click on the course exam I am just taken to my previous results and told I am not eligable to take more than one attempt.
So sorry but is there anything else I can try at all?
Thanks in advance.
Andy
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Posted Mon 13 Jun, 2011 6:56 AM
You may have to wait a couple of days. When I was at the academy, I had to re-take this course, and I had to wait 3 days before I could re-take it. And it that doesn't work, talk to the Academy professor who gave you the re-take code.
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Posted Mon 13 Jun, 2011 7:06 AM
Hi Thorin,
Thanks for the update. I think it was about 2 weeks ago now that I took the course so should be freed up now I think.
I'll ask around
This should teach me to get them right first time from now on! :p
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Posted Mon 13 Jun, 2011 10:11 PM
Is this still a problem for you? If it is I'll have a word for you and see if someone can look into it.
G
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Posted Tue 14 Jun, 2011 8:00 AM
Morning Grace,
Yes I am afraid this is still an issue - it just isn't giving me the option to re-sign up to take the Command Course. No option to enter my new code I mean when clicking on the course I am taken straight in to my previous paper.
Any help would be massively appreciated.
Kind regards,
Andy
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Posted Tue 14 Jun, 2011 8:49 AM
Andy,
I just want to check that this is the screen you're accessing. The bit circled in red is where you put in the new key for the course.
If you still have problems then I'll try and get this refered for you! Sorry for the hassle.
Grace
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Posted Tue 14 Jun, 2011 9:12 AM
Hi Grace,
No I don't get that screen. Well I do but not the option to enrol.
If I search for the Command Course it is listed as usual. I then click on it (either the Command Course text itself or the little key below) and it takes me straight into my previous, original course without having the option to re-enrol unfortuntaly.
Sorry for all the hassle.
Kind regards,
Andy
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Posted Tue 14 Jun, 2011 9:20 AM
No problems. Yes you can't just click the course. Once you've logged into moodle, you ought to get a list of courses. You click the Command Course and the command course should be on the top left hand corner with a key underneath it. Is that the case? I can then click on the command course hyperlink on the top left hand corner and I get taken to the page I put up earlier.
Don't worry, we'll get to the bottom of it eventually!
G
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Posted Tue 14 Jun, 2011 9:33 AM
Hi Grace,
Yes I can get as far as you can get but clicking the Command Course again doesn't take me to the page you posted earlier it takes me straight into the course showing the course text and exam. Clicking on the exam just shows my score and advises I cannot retake.
Kind regards,
Andy
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Posted Tue 14 Jun, 2011 9:36 AM
I've posted this in the Starfleet Academy Helpdesk for someone to take a look at.
Grace
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Posted Tue 14 Jun, 2011 10:01 AM
Hi Grace,
Thank you very much for your help with this. I pray its nothing I am doing really stupid
Kind regards,
Andy