[Torzan Dekar]

DxDiag.zipI have a problem with running STO on my brand new computer. Cryptic say to update my graphic drivers but when I tried it came up with an error (Microsoft C++ Distibutle Error). I have fully updated my computer and the problem still persists. I'm not exactly techie when it comes to these sort of problems so any help will be much appreciated

Here is a DxDiag in case it helps:

DxDiag.zip

~TZ~

[Babyhead4127]

You need to install the latest DX9 runtime...

Vista does include a version of DX9, but (despite the fact that MS haven't bumped the version number for like 4 years) DX9 has been updated several times since then. The vista included version of DirectX 9 wasn't even 'current' compared to XP versions when vista was released - which caused a lot of problems for other games.

One of the changes made since Vista was released, to DX9, is that they added the system of numbering minor versions with the '_42' part of the filename.


Get the runtime from :

http://www.microsoft.com/download/en...ylang=en&id=35

or

http://www.microsoft.com/download/en...ang=en&id=9033

(First is the 'web installer' which is a tiny download that downloads the rest, second is the full redist package).

little something i found on the net

D3dx9_42.dll Error Messages

There are several ways that d3dx9_42.dll errors can show up on your computer. Several of the more common specific d3dx9_42.dll error messages are listed below:

"D3dx9_42.dll not found. Reinstalling might help fix this."

"D3dx9_42.DLL Not Found"

"File d3dx9_42.dll not found"

"The file d3dx9_42.dll is missing"
D3dx9_42.dll errors appear when a game or other software program is started.
Cause of D3dx9_42.dll Errors

D3dx9_42.dll issues are caused in one way or another by an issue with Microsoft DirectX.
The d3dx9_42.dll file is one of many files contained in the DirectX software collection. Since DirectX is utilized by most Windows based games and advanced graphics programs, d3dx9_42.dll errors usually show up only when using these programs.

Resolution

Important Note: Do not download the d3dx9_42.dll DLL file individually from any "DLL download site." There are a number of excellent reasons that downloading DLLs from these sites are never a good idea.
Note: If you've already downloaded d3dx9_42.dll from one of those DLL download sites, remove it from wherever you put it and continue with these steps.

Restart your computer if you haven't yet done so.

The d3dx9_42.dll error might be a fluke and a simple restart could clear it up completely.

Install the latest version of Microsoft DirectX. Chances are, upgrading to the latest version of DirectX will fix the d3dx9_42.dll not found error.

Note: Microsoft often releases updates to DirectX without updating the version number or letter so be sure to install the latest release even if your version is technically the same.

Note: The same DirectX installation program works with all versions of Windows including Windows 7, Windows Vista, Windows XP, and more. It will replace any missing DirectX 11, DirectX 10, or DirectX 9 file.

Assuming the latest DirectX version from Microsoft doesn't fix the d3dx9_42.dll error you're receiving, look for a DirectX installation program on your game or application DVD or CD. Usually, if a game or other program utilizes DirectX, the software developers will include a copy of DirectX on the installation disc.

Sometimes, though not often, the DirectX version included on the disc is a better fit for the program than the latest version available online.

Uninstall the game or software program and then reinstall it again. Something might have happened to the files in the program that work with d3dx9_42.dll and a reinstall could do the trick.

Restore the d3dx9_42.dll file from the latest DirectX software package. If the above troubleshooting steps haven't worked to solve your d3dx9_42.dll error, try extracting the d3dx9_42.dll individually from the DirectX downloadable package.

Update the drivers for your video card. While it's not the most common solution, in some situations updating the drivers for the video card in your computer could correct this DirectX issue.
Applies To

The d3dx9_42.dll error message could apply to any program that utilizes Microsoft DirectX, most commonly video games.
Any of Microsoft's operating systems since Windows 98 may be effected by d3dx9_42.dll and other DirectX issues. This includes Windows 7, Windows Vista, Windows XP, and Windows 2000.

[Silynn]

Have you tried updating to the latest DirectX 11 from Microsoft?

I know that in season 4, they did a graphic update which finally uses DirectX 11 to compress graphic sizes allowing for enhanced graphics.

Other than that, Babyhead's post is great information to follow/look at.

[Torzan Dekar]

Just did, didn't work. I installed DirectX 11, re-installed Star Trek Online, restarted computer, and it came up with the same message. I'll try another method.

By the way, I ran a "Can You Run It?" test on my computer, and it says I surpass the minimum requirements by a lot, so I don't see why I need to update my Graphics card.
~TZ~

EDIT: Have done all the steps that you recommended and none of them have worked (except for the CD one because I don't have the disc). Is there any other solution you know of?

[Babyhead4127]

Can you tell me what graphics card you have ?

and it is always good to get updates for your graphics card

There are links here to point you in the direction of your card
http://www.startrekonline.com/download

[Torzan Dekar]

Can you tell me what graphics card you have ?

and it is always good to get updates for your graphics card

There are links here to point you in the direction of your card
http://www.startrekonline.com/download

I have a AMD Radeon HD 6500series graphics card

I tried to but something stuffed up in the installation and it failed. It seems as though nothing is working for me on this computer!

[Babyhead4127]

64 bit windows 7
http://sites.amd.com/us/game/downloa...n_win7-64.aspx

32 bit windows 7
http://sites.amd.com/us/game/downloa...n_win7-32.aspx

DL the full package catlist 11.7- 59 mb

failing that i dont know what to do as i have hd 5 series and sto is fine on my pc and its over 4 years old lol

[Torzan Dekar]

Updated my drivers and it still doesn't work! I'm gonna ask Cryptic on what to do next.

Thanks for your help

~TZ~

[Demitri Night]

I do now know if this will help but you could try - http://www.microsoft.com/download/en....aspx?id=14632

[Torzan Dekar]

Hey Tuvok,

I tried it but I already have the most updated version of the C++ thing. Thanks anyway

~TZ~