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Posted Sun 09 May, 2010 3:41 AM
Okay, so about three days ago, my dad's computer got some virus that was crashing his computer left and right. So we got into safe mode and tried to use all the anti-virus software we can, Ad-Aware, Norton Antivirus etc.
It couldn't remove the piece of crap, but it detected it was a backdoor Trojan. We tried to do some other stuff. We tried system restore, didn't work. We even had to resort to buying a brand new hard drive. That didn't work, we replaced the graphics card, that didn't work either.
I know some of you are computer GENIUSES and I need your assistance!!!!!
PS: I will not take "Wipe Out the Computer" for an answer.
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Posted Sun 09 May, 2010 5:24 AM
[ObDisclaimer: Why yes. I do this for a living.]
Hardware replacements won't kill malware infestations. Nor, generally, will system restore.
Short of nuking and paving the system, there are a few tools which might help. Problem is, the more advanced the tool, the greater chance of damaging your computer if you're not familiar with using said tool.
To start, I'd recommend running Malwarebytes Anti-Malware (MBAM), which can be found at http://www.malwarebytes.org/mbam.php - It should take care of most of the simple stuff. If it's a TDL3 / TDSS variant, or other rootkit, killing it could be more problematic. You might want to take the machine someplace where they're familiar with this sort of thing, in that case.
Which Trojan is it infected with? Do you know?
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Posted Sun 09 May, 2010 8:41 AM
also, unplug your your pc from the internet while repairing...
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Posted Sun 09 May, 2010 11:51 AM
there isnt a whole lot you can do, Removeing and replaceing every bit of hardware that has memory storage (which is about everything in the PC) will work I recommend taking it to a computer specialist and they will hack the PC for you and remove the treat for a small fee
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Posted Sun 09 May, 2010 12:20 PM
Certainly not a nice situation to be in. Hope all goes well for you.
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Posted Tue 03 Aug, 2010 11:18 PM
Yes, I recommend to bring it to a computer specialist IF nothing else works. Good luck with that trojan, looks pretty bad.
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Posted Tue 03 Aug, 2010 11:26 PM
woah grats for thread necromancy =D
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