info: Your approximate wait time is 0 minute.
info: Thank you for contacting us. Saurabh Kumar will help you soon.
Saurabh Kumar: Thank you for contacting EA HELP, my name is Saurabh Kumar, may I start with your first name please?
you: Bedders
Saurabh Kumar: Hello Bedders Nice to meet you. How are you today ?
Saurabh Kumar: As I can see you are contacting us regarding the launching issue for the game Star Wars Battlefront 2. I know how inconvenient it can be when your are not able to launch the game and facing the issue . I will surely look into the details and would provide the best possible resolution for it
Saurabh Kumar: Could you please be more specific about the issue what happened actually to understand the issue better ?
you: Thanks Saurabh.
you: I click on Play in Origin, Origin minimises and my status is updated to "playing Star Wars Battlefront 2"
you: Then after approximately 20-40 seconds, Origin become the main window focus again, and my status changes back to "online"
you: I have tried to repair my installation using Origin's Repair option. This did not change anything.
you: I have also deleted the "Star Wars Battlefront II" folder from My Documents, which contained a Settings folder and 3 others
Saurabh Kumar: Thank you for the information please .
I know Tech issues can cause mental fatigue . I am glad that you have contacted us, let's work to resolve it.
Saurabh Kumar: I am going to ask you few things to understand & resolve the issue for you. Is that okay ?
you: Yes please
Saurabh Kumar: Thank you .
Saurabh Kumar: May I know your email linked to you account please so that i can fetch the details for you ?
you: Sure, it's
you: EMAIL
Saurabh Kumar: Thank you for the information please .
Saurabh Kumar: Please allow me for few moments while I check it for you.
Saurabh Kumar: Thank you for waiting, I appreciate your patience.
Saurabh Kumar: As we checked the details you need to reinstall the origin application and then you need to reinstall your game . It will resolve your issue .
you: Ok, thank you Saurabh. Will I lose any of the other installed games or save progress?
Saurabh Kumar: No you will not lose any progress for the game
Saurabh Kumar: So now the issue is covered and we have provided you the resolution for your launching issue of the game
Now the issue is covered we do have a gift for you . A very special gift for you only .
Saurabh Kumar: may i know are you interested in the Battlefield V game ?
you: I am, yes?
Saurabh Kumar: Excellent Soldier .
Saurabh Kumar: To cheer you up we do have this very special gift for you
Saurabh Kumar: we are going to provide you Origin Access Basic Subscription for a 7 day trial period .
Saurabh Kumar: you can enjoy your battlefield V game Cheers
Saurabh Kumar: Are you interested to have this gift ?
you: Thank you! That goes some way to cheering me up
Saurabh Kumar: I just wanted to cheery you up as i can see you are a fan of Battlefield series .
Saurabh Kumar: Here is the gift code for 7 day trial period
Saurabh Kumar: Here’s the code we made for your case ID with us: CODE.
This code expires: No Expiration
Saurabh Kumar: It has been sent to your email as well
Saurabh Kumar: So now the issue is covered and we have provided you the resolution for your launching issue of the game
Is there anything else I can assist you ?
you: Not for now, thank you Saurabh. Hopefully reinstalling Origin and Star Wars Battlefront 2 will fix the issue
Saurabh Kumar: yeah it will resolve you issue
Saurabh Kumar: Thank you very much for your kind cooperation while assisting you.
Saurabh Kumar: It was pleasure talking to you.
Saurabh Kumar: I really wish I could get customers like you who are so cooperative.
Saurabh Kumar: Please feel free to
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to save the chat properly. Thank you for contacting EA Help! Please feel free to contact us again via help.ea.com.
Saurabh Kumar: Have a good day.
Bye and take care .
Saurabh Kumar: Bye Bye Bedders
you: You too, take care and thank you for all of your help
info: Your chat transcript will be sent to EMAIL at the end of your chat session.
Saurabh Kumar: You are most welcome .
Please feel free to end the chat session by clicking the "END CHAT " button on the top-right corner.