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Posted Sun 25 Jul, 2021 3:17 PM
So, I thought to come here before going to Cryptic Support: I can't login to STO.
I use the client launcher and after the "Launch" button, the screen is black and the cursor is just a spinning circle. I have to use the Task Manager to close the program to do anything else.
Thoughts, tips, ideas for resolution?
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Posted Sun 25 Jul, 2021 3:21 PM
happens to me sometimes, though if I leave it alone, it works after a bit like nothing happened.
other than a reinstall, not sure what else to suggest.
on the silly side of things: NUUUUU! How dare it keep Scarlett from the Excelsior!
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Posted Mon 26 Jul, 2021 3:20 AM
You might give the "Force Verify" option on the launcher a try. Might be a corrupt file causing it. There is also the safe mode option in case it is a setting issue. If neither of those do the trick, might check for updates on your hardware drivers or give a full uninstall/reboot/reinstall a try.
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Posted Mon 26 Jul, 2021 9:16 AM
This has been happening to a lot of people for months now; seen it mentioned on Reddit a lot of times.
Sometimes the game just freezes at a black screen when starting meaning you need to use Task Manager to close it down, or in some cases reboot/log out on your PC.
Starting up the second time seems to work with issues though.
Drives me mad and they seem to have no interest in fixing it.
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Posted Mon 26 Jul, 2021 9:58 AM
Happened on occasion to myself have found that launching the game twice and attempting to load into both will load one over the other letting you close the other in task manager.
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Posted Mon 26 Jul, 2021 11:03 AM
I have had to do a complete uninstall and reinstall to fix this myself. its only happened once in 12 years but still quite annoying
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Posted Mon 26 Jul, 2021 4:21 PM
This is something that I had experienced with the Arc launcher. Now I run the game using Steam, and never encountered it again.
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Posted Sun 25 Jun, 2023 10:00 PM
Don’t mean to revive an old thread like this, but I cannot login to the game for the life of me currently.
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Posted Sun 25 Jun, 2023 11:06 PM
Don’t mean to revive an old thread like this, but I cannot login to the game for the life of me currently.
If you use steam, there is a known issue today. If you use the game launcher exe file directly in the install folder, it bypasses the Steam login token process and you can get in that way.
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Posted Mon 26 Jun, 2023 12:35 PM
Had that problem yesterday on Steam... had to reinstall.
What I really need is a cupholder and a couple of Advil.-Quincy Taggart
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Posted Mon 26 Jun, 2023 2:30 PM
Mine's busted and the bypass isn't working either, but I finished the event yesterday so I'm just taking a few days off until they fix it.
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Posted Mon 26 Jun, 2023 2:34 PM
"What good is a rule if you're not willing to die for it...? Or break it."
Capt. Christopher Pike
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1
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- darthnovawave
Quote
Post ID: 480639
#13
Posted Mon 26 Jun, 2023 4:49 PM
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Posted Mon 26 Jun, 2023 4:56 PM
oh please oh please extend by two days. I mean, I can still get in, but 2 days would mean event campaign completion for meeeee hehehe
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